SOS Bouffe Support – Help and Contact

Support for SOS Bouffe Mobile App - InnoLogiciel Inc.

Last modified: January 19, 2026

• Order Assistance
• Technical Troubleshooting
• Account and Data Management
• Contact Us

Order Assistance

If you are experiencing issues with a current or past order, please refer to the following:

Order Tracking: You can track your delivery driver in real-time through the “My Orders” tab.

Missing or Incorrect Items: If your order is incorrect, please contact us within 30 minutes of delivery.

Cancellations: An order can only be canceled if the restaurant has not yet started preparing the food.

Technical Troubleshooting

If the application is not functioning correctly:

Ensure you are using the latest version of the app available on the Google Play Store or Apple App Store.

Check your internet connection (Wi-Fi or mobile data).

If the problem persists, try restarting the app or logging out and logging back in.

Account and Data Management

In compliance with Apple and Google requirements:

Profile Updates: You can update your delivery address and phone number directly within your profile settings.

Account Deletion: If you wish to delete your account and all associated personal data, you can do so within the app under “Settings > Delete My Account” or by sending a request to our support email.

Contact Us

If you did not find the answer to your question, our technical support team is here to help:

By Email: [email protected]

Response Time: We strive to respond to all inquiries within 24 hours during business hours.

Operating Hours: Monday to Friday, 09:00 AM to 05:00 PM (EST).