Install and sign in to the POS app

The InnoBook POS app is InnoBooks’ mobile register: it installs on a tablet or phone and takes your payments. This guide covers installing it, signing in (email with a 6-digit code, Google, Apple or fingerprint) and choosing your company. In Québec, businesses subject to MEV-WEB (Revenu Québec) take payments in the POS app; the web portal is for management.

InnoBook POS app sign-in screen — The sign-in screen: email and password, or Google, Apple and fingerprint.

What you’ll need

An InnoBooks account with the POS add-on enabled and POS access for your user
A tablet or phone (iPhone/iPad or Android) connected to Wi-Fi or the Internet
Your InnoBooks email and password (a verification code is emailed to you)

Steps

Download and install the app
Install InnoBook POS from your device’s app store — the App Store on iPhone/iPad, Google Play on Android. Open it: the Sign in to your account screen appears.
Sign in with email
Enter your Email and Password (tap the eye icon to reveal it), then tap Sign In. A Forgot password? link is available if needed — it emails a reset code to your address.
Enter the 6-digit verification code
A 6-digit code is emailed to you (We sent a 6-digit code to … your address). Type it, then tap Verify. You can tick Trust this device for 30 days so the code isn’t asked again on this tablet, or tap Resend code if it didn’t arrive.
Or sign in another way
Under Or continue with, you can use Sign in with Google, Sign in with Apple or Sign in with fingerprint. Fingerprint is only available after you register the device once. Google and Apple also ask for the verification code on first sign-in.
Choose your company
If your account has access to more than one company, the Choose a company dialog appears — You have access to multiple companies. Please choose the one you want to work with. Tap the right one. Otherwise the app opens straight to the POS screen.

Tips & edge cases

Change the app language anytime (menu ☰ > Language, or the language button on mobile): it toggles between FR and EN.
To enable fingerprint, first sign in by email, then register the device (Add fingerprint) — handy for a shared counter iPad.
If you see Your account does not have access to the POS. Please contact your administrator., your user lacks POS access or the add-on isn’t enabled.
Ticking “Trust this device” avoids re-entering a code on every launch for 30 days.

Frequently asked questions

I’m not receiving the 6-digit code. What now?

Tap “Resend code” and check your junk mail. The code goes to the address shown under “We sent a 6-digit code to”. Make sure the device is connected to the Internet.

Why doesn’t my account have POS access?

The “Your account does not have access to the POS” message means your user lacks POS access, or the POS add-on isn’t enabled for the company. Your administrator can add it in the web portal.

Can I use the app on a phone and a tablet at the same time?

Yes. Sign in with the same account on each device. Each device keeps its own settings (printer, language) and, if you have multiple companies, asks which one to use at sign-in.